Deposit missing: check the amount, the name, and the network before you send it again

Sending the funds again because “it has not arrived” is the most common way to double the problem. The second transfer can sit unfinished too, or land in the wrong place. Stop. Work through the list below inside the official app.

1. Make sure you are looking at the right balance

Many apps split wallets: spot, funding, and earn. A deposit can land in one wallet while the home screen shows another. Switch wallet tabs, refresh, and open deposit history — not only the number on the home screen.

Write down three things from that history: time, amount, and status (pending, completed, or failed). Without those, support cannot search for your transfer.

2. Local-currency transfers

• Sender name. The bank account should match the KYC name. A transfer from someone else is often not credited automatically.
• Unique amount. Some systems ask for an amount with specific trailing digits. Rounding breaks the match. Do not round.
• Destination account. Compare the number you paid with the number on the deposit screen right now. Exchanges rotate destination accounts. An old screenshot may no longer be valid.
• Same bank or another bank. Interbank transfers take longer. “Nothing after 10 minutes” does not mean it is gone.

Keep the bank app receipt (reference number), not only a chat screenshot. If the balance is still zero after the in-app time limit, open a ticket from the help menu and attach that receipt. Do not send the same amount again before the ticket is answered.

3. Crypto deposits: the network is part of the address

The wallet address is not enough. You also pick a network, for example one labeled ERC-20, TRC-20, BEP-20, or the coin’s own network. Addresses can look similar, but the balance appears only when the sending network and the receiving network match.

1. On the exchange, open the deposit page for that coin and read the network name.
2. In the sending app, read the network you actually used. They must be the same, not merely “related”.
3. Copy the transaction id (txid / hash) from the sending app.
4. Open a block explorer for that network (the sender history usually links to one) and search for the hash.

• Not found. It may not have been broadcast, or you opened an explorer for the wrong network.
• Found, not final. Wait for the confirmations the exchange asks for. Do not send a second time.
• Found and final, exchange balance still zero. Compare the destination address on the explorer with the deposit address on the exchange, character by character. If they differ, the funds did not reach your account.
• Same address, different network. The exchange may not support recovery. Some offer a paid recovery form with no guarantee. Ask through an official ticket and include the hash and the network you used. Do not pay an outside “recovery agent”.

4. What not to do while you wait

• Sending the same amount again “so it gets detected”.
• Trusting someone who contacts you first and asks for a seed phrase or private key. An exchange does not need those to find a deposit. Anyone asking for the 12 or 24 recovery words is taking the wallet.
• Posting the receipt in a public group together with a full account number and your ID.

5. A small test for the next deposit

Before a large amount, send the minimum allowed. Wait until history shows completed. Then send the rest to the same address and network, in the same session. If the exchange rotates the deposit address, treat the old one as invalid.

6. What a complete ticket contains

• The time from the bank app or the block explorer.
• The exact amount, including decimals.
• The bank name or the transaction hash.
• The network, for a crypto deposit.
• A screenshot of exchange deposit history showing pending or empty.

Other basics: fake sites · rejected KYC · 2FA and withdrawals · missing deposits · comparing exchanges.