KYC rejected: common causes and how to resubmit safely

KYC is the identity check an exchange runs before it allows deposits and withdrawals. A rejection is not always a permanent ban. The dangerous part is a “fast fix” from someone who wants your ID photo in a private chat.

1. Read the reason inside the app, not in a chat

Open the app or site you bookmarked. Open verification status. Copy the rejection sentence. That sentence is more useful than a guess in a Telegram group.

If there is no reason, do not retry ten times in an hour. A burst of attempts can lock the form. Note the time of the last upload and wait for the delay the screen asks for.

2. Document photos that usually fail

• Cropped. All four corners of the ID or passport must be in frame.
• Glare. A lamp above the card turns the hologram into a white patch. Tilt it slightly or use window light that does not hit the plastic straight on.
• Blur. Put the document on a table and hold the phone with both hands until focus locks.
• A screen, not the physical card. Many systems reject a photo of a PDF or of another phone. Use the physical card.
• Filters. Turn off beauty mode and third-party scanners. Use the camera inside the exchange app.

3. Form data that does not match the document

• A shortened name, a dropped comma, or a title you added.
• Day and month swapped in the date of birth.
• One wrong digit in the ID number. Count the digits after you type them.
• An office address where the form asks for the address on the identity document.

Match the document first. Update a mailing address later if the product separates “ID address” from “where you live”.

4. Face check

Liveness asks you to move as the screen instructs. It is not an old selfie upload. Remove sunglasses, a mask, and a hat. Stand against a plain wall. Do not let someone else hold the phone and blink for you.

5. Bank name and account ownership

Local-currency deposits usually have to come from an account in the same name as the identity document. A transfer from a parent, a spouse, or a shared account can sit unfinished. It looks like a KYC failure, but the name match is the issue. Align the bank account, the ID, and the exchange profile before you send funds again.

Do not open an account in someone else’s name to “get approved faster”. Withdrawals then stall, because the exchange will ask you to prove you own it.

6. When to retry, when to stop

1. The reason is clear and you can fix it (light, spelling, angle): retry once. Keep spare photos only on your device.
2. Rejected again for the same reason: stop uploading. Open a ticket from the official help menu and attach a status screenshot, not your ID in an outside chat.
3. The account is locked or marked duplicate: do not create a second account with a new email and the same ID. Duplicate accounts often break the terms and make withdrawals harder.
4. You lost the old email or phone number: use the official password-reset flow first. Do not pay a “KYC removal service”.

7. What does not speed anything up

• Paying someone for an inside approval.
• Sending your ID to many exchanges at once just to see which one passes.
• Turning on a random VPN and claiming you live in another country. A mismatch between location and documents adds rejections.

8. Resubmit checklist

• The rejection reason was copied from the official app.
• Physical document, four corners, no glare.
• Name, date of birth, and ID number match exactly.
• The face video is live, by the document holder.
• The bank account is in the same name.
• No document left the official app.

Other basics: fake sites · rejected KYC · 2FA and withdrawals · missing deposits · comparing exchanges.